These terms apply to the Taaza Thela Customer App, Vendor App, website and related services. By using the platform, you agree to these terms.
1. Platform role
Taaza Thela is a technology platform that helps customers discover and connect with independent local fruit and vegetable hawkers and shops. Unless expressly stated otherwise, vendors are responsible for their own products, pricing, weights, quality, availability, transport, delivery or visit commitments and lawful operations.
2. Accounts
Users must provide accurate information, keep access to their phone and account secure and promptly update incorrect details. Accounts must not be created using another person's identity or phone number.
3. Customer responsibilities
Customers must submit genuine requests, remain reachable after a request is accepted, provide a usable address or location, pay the agreed amount and treat vendors respectfully. False orders, abuse, fraud or repeated customer unavailability may lead to restrictions.
4. Vendor responsibilities
Vendors must provide accurate profile, price, stock and service information; accept only requests they can fulfil; communicate delays; use customer information only for the active service; and comply with applicable laws. Repeated no-shows, misleading information, unsafe conduct or complaints may lead to warning, suspension or removal.
5. Product availability, price and weight
Fruit and vegetable prices, quality and availability can change. The vendor should confirm final quantity, weight, rate, total amount, substitution and delivery or pickup method with the customer. Estimates displayed in the app may differ from the final amount.
6. Requests, cancellation and refunds
Cancellation and refund treatment is described in the Cancellation & Refund Policy. Where payment is made directly to an independent vendor, that vendor is ordinarily responsible for returning any amount agreed with the customer, subject to review and support by Taaza Thela.
7. Location and communication
Users consent to the use of location and contact details where needed for nearby discovery, service eligibility, navigation and fulfilment. Customer information must not be used by vendors for unrelated marketing or contact.
8. Reviews, feedback and reports
Feedback must be honest and relevant. Taaza Thela may investigate reports, remove abusive content and take account action, but does not guarantee a particular resolution in every dispute.
9. Suspension or termination
We may warn, limit, suspend or terminate access where an account creates safety risk, violates these terms, commits fraud, misuses personal information or repeatedly harms customers or vendors.
10. Service availability
Features may be changed, paused or unavailable because of maintenance, network failures, third-party services, location coverage, force majeure or other circumstances outside reasonable control.
11. Intellectual property
The Taaza Thela name, branding, app design and original platform content may not be copied, impersonated or used without permission. Vendors retain responsibility for content and photos they submit and grant Taaza Thela permission to display them for platform operation and promotion.
12. Limitation
To the extent permitted by law, Taaza Thela is not responsible for indirect loss or for matters controlled by independent vendors, including product quality, market-price changes, weight disputes or vendor conduct. Nothing in these terms removes rights that cannot legally be excluded.
13. Contact
Grievance Officer: Deepak Mittal
Email: TaazaThela@gmail.com
Phone: +91 8126842893
Contact address: 1 Dwarikapuri, New Mandi, Muzaffarnagar, Uttar Pradesh - 251001