Before vendor acceptance
A customer may cancel a pending request through the app where the option is available.
After vendor acceptance
Cancel as early as possible and provide a genuine reason. Repeated late cancellations or customer unavailability may result in account restrictions or a reasonable no-show fee where clearly disclosed in the app before it is applied.
Vendor cancellation or no-show
If a vendor cannot fulfil a request, the vendor should reject or cancel promptly. Customers may report repeated delays or no-shows through support.
Product quality, quantity or price issue
Raise the issue with the vendor at delivery or pickup and preserve relevant details or photos. Because fresh produce is perishable, complaints should be made promptly. Taaza Thela may facilitate review but the independent vendor remains primarily responsible for its products and any agreed refund or replacement.
Payments made directly to vendors
Where payment is made directly to a vendor by cash, UPI or another method, refunds are ordinarily handled by that vendor. Taaza Thela may assist with communication and account review but cannot automatically reverse a payment it did not process.
Payments processed by Taaza Thela
If Taaza Thela introduces in-app payment processing, the applicable payment and refund terms displayed at checkout will also apply and this policy will be updated.
Contact
Email TaazaThela@gmail.com with the registered phone number and request reference.